Shipping & Returns

Shipping Within Australia is Free

Standard shipping for ceramics Australia wide is completely free, always. We use Australia Post. Postal times are usually 2-6 days. Tracking numbers are always provided. Express shipping is available at an extra cost, calculated at checkout. Express post usually takes 1-3 days.

We Ship Worldwide

International shipping from Australia is calculated at checkout. Simply select your country of delivery to view shipping options. We use Australia Post and international shipping providers. Express international shipping is available at checkout.

Plastic Free Packaging

We package our ceramic items without bubble wrap, polystyrene and other unsustainable materials. Instead we use a range of recycled paper and cardboard padding. Your items will be safely packaged and we guarantee they will arrive in one piece. Any broken items will be replaced. Rest assured that only two items have arrived broken from thousands of shipped items. The reason for the breakages were attributed to mishandling of parcels by postal services resulting in damage to parcel boxes, not our recycled packaging techniques.

Dispatch

Items are dispatched fast within 1 working day of orders placed. Tracking is sent to you via a confirmation email.

Returns and Replacements

Items damaged during shipping are covered by our insurance and will be exchanged for free. Simply contact us to arrange a replacement.

If you are dissatisfied for any reason with your pieces upon arrival, please contact us to arrange a return within 14 days.

Very rarely a ceramic urn may be the wrong size to fit the ashes. This has happened twice in hundreds of urns sold. The buyer will be offered a replacement postage paid or a refund.